Privacy Policy

Last updated: 16/01/2026

BUILDING BLOCKS PSYCHOLOGY (“The Practice”, “we”, “us” or “our”) respects your privacy, and is committed to protecting it via this Privacy Policy (“Policy”) in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Please review the following Privacy Policy thoroughly. This Privacy Policy explains how we may collect, use, store, and protect any information gathered when you access and use our website (“Website”), subscribe to our mailing list, or engage with our services. Your privacy and informed consent matters to us, and by continuing to use our website you are agreeing to the terms, practices, and other information outlined in this Policy, and confirming that you have been given reasonable opportunity to review the Policy before proceeding. This agreement is binding, and is effective as of the date you access our Website.

Please note, this Policy does not relate to or govern any data or information we collect, that is gathered offline. The Practice has no control over information gathered by third-party websites or partners we may link to, including affiliates.

What We Collect

When you use our contact form or intake form, we may collect the following personal information:

First and last name
Email address
Message
Phone numbers
Referral source
Any personal information you submit through contact and intake forms
Non-identifying limited technical data (like IP address) for basic functionality and analytics, collected automatically via cookies.

How We Collect Your Information

We collect your personal information directly, to the degree that you provide it, when you:

Sign up to our mailing list
Submit a contact form via our Website
Submitting an intake form via Halaxy
Email, call, or SMS us
Engage with us for professional services

We do not collect personal information from third parties unless required or authorised by law, unless you have provided your consent for this.

How We Use Your Information

We collect your information / may use your information for the following purposes:

To respond to your enquiries or requests
To assess your enquiry reason and suitability for services (if our books are open for new clients/if there is adequate availability in our caseload to do so)
To provide psychological, supervisory, consultancy, or professional development services if engaged
To comply with our legal and ethical obligations as a health practitioner
To improve our Website, offerings, and services

We do not and will never sell or share your personal information for marketing purposes, or to any third parties.

We may disclose your personal information to:

Other health professionals, with your consent, for the purpose of care coordination
Legal or regulatory authorities, if required by law
Our IT or website service providers, solely to maintain or improve our Website (subject to confidentiality agreements)

Our Website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.

Age Requirements

We do not knowingly collect information from people under 18 years of age or without capacity to consent. Individuals under 18 years of age may access, use, provide any information, or engage in any other way, through our Website, without verified consent from parents/authorised caregivers if they are deemed to be a mature minor and able to understand fully what is proposed. If we become aware that we have unintentionally collected personal information from someone that does not have the capacity to consent, we will delete that data promptly. If you believe this may have occurred, please contact us at hello@buildingblockspsychology.com.au so we can address it. We appreciate your support in helping us maintain responsible data practices.

Accessing and Updating Your Information

You have the right to request access to the personal information we hold/have collected about you at any time. You also have the right to request that we correct or make updates to the personal information we hold/have collected about you, if it is inaccurate, out of date, or incomplete. To do this, please contact us at hello@buildingblockspsychology.com.au. Please note, we have the right to refuse to update or delete your personal data if we have reason to believe that such changes would violate any law or legal process, if we have reason to believe the requested change is incorrect, and/or if we have reason to believe that the requested access or change has not been made by you.

Data Retention

If you become a client (engaging with us for psychological services such as therapy and/or assessment), your personal information will be stored in accordance with our clinical record-keeping obligations under Australian law (for a minimum of 7 years, or until a child reaches the age of 25) via our practice management software, Halaxy. If you do not become a client, we will only retain your contact form information as needed to manage your enquiry, after which it will be securely deleted.

Data Security

We are committed to protecting your personal information and take reasonable steps to protect/safeguard it from misuse, interference, loss, unauthorised sharing, unauthorised access, modification, or disclosure, via measures we have in place. Information submitted through the website contact form is transmitted via secure connections (HTTPS) and stored on Wix servers, which are compliant with international data protection standards. Information submitted through the Halaxy intake form is stored securely on the Halaxy website servers, which adheres to Australian Privacy Principles (see Halaxy’s privacy policy for more information).

It is important to note, however, that no online system can guarantee complete and absolute security, particularly as technology continues to evolve. While we follow current best practices in data security, we cannot guarantee absolute security of your data. It is also important to remember that keeping your information/data secure is also your responsibility. Do not share your passwords or account details with anyone else, regardless of whether they are known or unknown to you. Any personal data or information you submit to us – whether directly or automatically – is done at your own decision, and risk. We are not responsible or liable for any breaches resulting from the circumvention of the security systems and privacy measures on our Website.

Website Host

Please note that this Website is hosted by Wix. Wix collects personal data via this Website to power their site analytics, including:

Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address

This information may also include details about your use of this Website, including:

Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps

Wix needs the data to run this Website, and to protect and improve its platform and services. Wix analyses the data in a de-personalised form. Our Website may use Wix analytics and cookies to help us understand visitor behaviour. This information is aggregated and does not personally identify you. You can modify your browser settings to block or manage cookies. While our Website is hosted on Wix, which may use international servers, we rely on Wix’s compliance with relevant international data protection laws. By accessing/using our Website, you acknowledge and consent that your information may be transferred to, stored, or processed on servers located outside Australia (including in the United States), and that the laws of those jurisdictions may not provide the same level of data protection as Australian law. We rely on our service providers’ compliance with relevant international data protection standards and take reasonable steps to ensure your information is handled securely and lawfully.

Your Rights

Under the Australian Privacy Principles, you have the right to:

Access your personal information, and/or correct or update your personal information (within the parameters outlined above in “Accessing and Updating Your Information”)
Withdraw your consent at any time (subject to legal and ethical obligations)
Make a privacy complaint if you believe your rights have been breached

Concerns

If you have a concern about the management of your personal information/data, please contact us via hello@buildingblockspsychology.com.au. We will aim to respond within 30 working days; if you have not heard back from us within this time frame, please send a follow-up email. If you are not satisfied with our response, you may choose to contact the Office of the Australian Information Commissioner (OAIC). The OAIC’s details are 1300 363 992 (phone), https://www.oaic.gov.au (website), and enquiries@oaic.gov.au (email).

Updates to This Policy

We may update this Privacy Policy from time to time, as circumstances, laws, and requirements change. The latest version will always be available on our Website, and the date of the most recent update will be toward the top of the Privacy Policy page. By continuing to use our Website and/or subscribe to our mailing list, this means that you agree that your data and details/information will be governed in accordance with/by the most recently updated Privacy Policy version.

Consent

By submitting your personal information through our contact/intake form, email, or by otherwise engaging with our services, you consent to us collecting and using your personal information in accordance with this Policy.

If you have questions regarding this Privacy Policy or how we handle your data, please email us at hello@buildingblockspsychology.com.au. We will respond promptly as we can, and work to resolve any issues.